Box Office

Accessibility Options in the Festival Place Theatre

In order to have walkers and wheelchairs in the theatre, they must be used as seating. In Loge A seats 5-20 or Loge B seats 5-20, we can remove seats to accommodate wheelchairs and walkers. We are not permitted to store them beside seats as the lanes and hallways must be kept clear. If only used for transport and not being used to sit on, we must check the chairs and walkers with our volunteers who can bring them to you during intermission, at the conclusion of the performance, and during an emergency.
If you will be attending in a wheelchair and require seating that can accommodate the wheelchair (Loge A seats 19-20 and Loge B seats 19-20), please contact the Box Office at (780)449-3378. The wheelchair accessible seating is not available for sale online.
Loge A and Loge B are floor level (no stairs required) and are best for people with mobility challenges. Loge B is closest to the accessibility washrooms.
The Balcony seating (Loge C, Loge D, and Rows AA, BB, CC & DD) are on the second floor (15 stairs) and we do not have an elevator to access that level.
Motorized Scooters and Oversized Wheelchairs – There is limited space to accommodate large scooters and wheelchairs. Please contact the Box Office prior to purchasing seats to ensure we can accommodate your request for each specific performance date.

Choose which method of purchasing performance tickets best suits you.

Online Click Here Theatre Manager
Phone the Festival Place box office at 780-449-3378
Visit the Festival Place box office in-person, please check the hours of operation.

Choose how to receive your tickets.

By print at home
By email (mobile entry)
Pick-up in person (paper copy) at the Festival Place box office

All ticket sales are final.

Online purchasing assistance

Having trouble accessing your account? Stuck in the ticket check out? Or not sure where to start? We have a short instructional video to guide you through the process and to answer our most common questions.

Tutorial Video

Seating options

What styles of seating are available?

Information

Cabaret Seating (PDF)

Theatre Seating (PDF)

Tank the turtle walking into the theatre.

Preparing for the performance

Learn what you can do to prepare for the show. Topics include access to the theatre, arrival time, day-of performance box office hours, beverage and concession service, perfumes and scents and second floor access and accessibility.

Preparing for the performance